Posts Tagged ‘Culture’

As a leader, what role are you playing with your team?

Ever work with a leader that simply serves as a scorekeeper, tracking the team’s errors, fouls and scores (in that order)?  I can get an equipment manager to keep score and likely for a lot cheaper (that also answers my constant question of “would they miss you if you were gone”…not likely).

The scorekeeper can’t get injured, benched or traded.  Where’s your risk as a leader — on the field with your team or tucked safely away on the sidelines (or worse – in the skybox)?

This economy has the scorekeepers very worried — shareholders are looking for action-oriented players, not those who have mastered the monitoring of players’ actions.

How does your team see you?  Leaders are not defined by titles.

Position yourself as a player/coach — own the risk.  Let the results serve as the score.

Be remarkable, not replaceable.


Our customers or members have goals.  What are we doing TODAY to help them achieve their goals?

An enlightening exercise is to contact 30 random customers or members and ask each, “what can we do for you?”

Be remarkable, not replaceable.